Frequently asked questions
Orders
Can I cancel my order?
We’re really quick with processing orders to make sure that you receive them as soon as possible.
Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your, as our team will have already started processing and preparing your order for delivery.
Once you've received your order and would still like to return it, you can fill out the Returns & Exchanges Form to initiate your request. Once your item(s) is received back at our facility, we will then contact you to notify you that we have issued you a store credit for your items*.
Please note your returned items will be subject to inspection upon arrival so if the item has been worn, washed or used in any way, a cancelation will not be issued and the items will simply be forwarded back to sender.
*We are not liable for any losses incurred if the customer has provided any incorrect details for their order. STY also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
How do I know that you received my order?
Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your confirmation email hasn’t been sent there instead.
Once our team has processed your order, you will receive a secondary email with the tracking number to let you know that your order has been shipped.
I forgot to use my discount code. What do I do?
We are unable to apply a discount code once payment has been submitted.
Track my order
coming soon
What should I do if I received an incorrect or damaged item?
We’re sorry to hear that you’ve received an incorrect or faulty item. Please fill out the Returns & Exchanges Form and a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order.
You can get in contact with our customer service and support team by emailing us at
support@strongerthanyesterday.com - Our customer service team will work diligently to have this resolved for you as quickly as possible.
Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards. If your product is damaged while wearing it, we cannot issue an exchange or replacement.
*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.
*If you are required to return your item(s) back to us, we will email you a prepaid return shipping label for you to use.
Why was my order cancelled?
Our items sell out extremely fast due to such high demand and on occasion, an item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time.
If the item you order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will send out the rest of your order and refund the out of stock item.
Payments
What curriencies do you accept?
We currently accept currencies in USD
What payment options do you accept?
We use STRIPE as a 3rd party payment gateway that accepts Visa, MasterCard, Discover and Amex along with other quicker payment options such as Apple Pay, Google Pay and PayPal.
When will I be charged?
When you reach the checkout page and submit your order, your payment will be accepted as soon as you hit the 'Pay' button at checkout.
Policies
Return & Exchange Policy
Returns are only eligible if we sent an incorrect item or if the item you received was damaged or defective.
If you are unhappy with your item(s) and still wish to send it back, you will receive payment in the form of store credit.
Clearance items are
final sale.
Items purchased at an event are
final sale.
Returns and exchanges will only be accepted if the item is in brand new condition.
Items eligible for a return or exchange must be within 14 days of delivery.
Please allow up to 3-5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
International customers are responsible for all shipping costs to and from our facility. Please reach out to our team to initiate an international return or exchange at
support@strongerthanyesterday.com
If the above guidelines have been met, please click hereto initiate the process and get your prepaid shipping label.
Please reach out to our customer service team (
support@strongerthanyesterday.com) with any questions.
Sale & Special Events Policy
Items purchased on clearance or at an event is final sale.
Please reach out to our customer service team (
support@strongerthanyesterday.com) with any questions.
Shipping Policy
The STY team works diligently on getting your orders out as soon as they can.
We ship Monday-Saturday. Sundays closed.
All orders placed before Noon (PST), will be processed and shipped that day.
All orders placed after Noon (PST), will be processed and shipped the following business days.
Domestic orders, orders will usually take 3-5 business days for it to arrive to your doorstep - unless a different shipping option was specified at checkout.
International orders will can take up to 7-10 business days. In rare cases, it could take longer depending on the country and their customs process.
Terms & Conditions Policy
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@strongerthanyesterday.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@strongerthanyesterday.com
[Re: Privacy Compliance Officer]
Returns & Exchanges
I bought my items on sale. Can I return/exchange them?
Items bought on sale can be returned for store credit or exchanged only.
Clearance items are
final sale.
Items purchased at an event are
final sale.
Returns & Exchange Portal
You can submit your request through our Returns & Exchanges Portal
Returns are only eligible if we sent an incorrect item or if the item you received was damaged or defective.
If you are unhappy with your item(s) and still wish to send it back, you will receive payment in the form of store credit.
Clearance items are
final sale.
Items purchased at an event are
final sale.
Returns and exchanges will only be accepted if the item is in brand new condition. Items eligible for a return or exchange must be within 14 days of delivery. Please allow up to 3-5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
Shipping
Do you ship to PO boxes, APO & FPO addresses?
Yes we do.
How do I track my order?
You can track your order by visiting our STY Support widget, located on the bottom right of our site. All you'll need is your order number and your email address and from there we'll be able to provide you details on your order.
How long does it take for my order to arrive?
The STY team works diligently on getting your orders out as soon as they can.
We ship Monday-Saturday. Sundays closed.
All orders placed before Noon (PST), will be processed and shipped that day.
All orders placed after Noon (PST), will be processed and shipped the following business days.
Domestic orders, orders will usually take 3-5 business days for it to arrive to your doorstep - unless a different shipping option was specified at checkout.
International orders will can take up to 7-10 business days. In rare cases, it could take longer depending on the country and their customs process.
I still haven’t received my order. What should I do?
Domestic orders, orders will usually take 3-5 business days for it to arrive to your doorstep - unless a different shipping option was specified at checkout.
International orders will can take up to 7-10 business days. In rare cases, it could take longer depending on the country and their customs process.
If you still haven't received your order after that timeframe, you will need to submit a formal investigation with your local courier.
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